Diploma of Child, Youth and Family Intervention

Gain the skills, knowledge and confidence you need to take a leadership role in developing and delivering meaningful services to support those vulnerable people at risk in the community

CHC50321 Diploma of Child, Youth and Family Intervention develops the skills needed to improve the living and emotional circumstances of children and young people at risk and their families. This qualification reflects the role of workers in out-of-home care facilities and settings related to child protection and family support work. It includes all aspects of case management, communication, developing a professional practice and working with people who have mental health issues.

Work will be performed under limited supervision or within a team, and workers are responsible for planning and prioritising their own work program to achieve targets. This qualification is for people who are wanting to pursue supervisory and management level positions, and the course content reflects the role of people with responsibility for the development and outcomes of programs and services. They may, depending on the focus of their role, supervise other workers and carry out activities related to improvement of personal living and emotional circumstances of a child or young person at risk. They may exercise legal authorities and delegated decision making on relevant statutory matters.

This course provides a career pathway for those who have already completed CHC40321 Certificate IV in Child, Youth and Family Intervention.


I highly recommend Skills Generation for career progression. My Educator was Anne Fisher and I could not fault the outstanding effort, support and training from Anne. Compared to previous studies I have undertaken with other providers, Anne stood well above my previous lecturers with constant support and assistance when requested. Anne would always make time to work with me via video conference, phone calls and emails. From recognition of RPL, discussing my current skills set, exploring my future career path, the empowerment and encouragement from Anne was second to none. Anne would always go above and beyond her role to explore future options and career paths which have elevated my career well above the goals and desires I had prior to commencing this Diploma. As other providers offer this Diploma, my colleagues have since advised they should have enrolled with Skills Generation. I will definitely be using Skills Generation in the future for any further certificates I can obtain within my field.
Wes Madgwick
Skills Generation Graduate

Benefits Of Studying This Course

You will:

  • gain a nationally accredited qualification that is industry recognised
  • develop supervision skills to work as a manager/team leader
  • gain a learning pathway to Advanced Diploma qualifications in addition to higher level qualifications in child and youth safety, disability and home and community care
  • gain portable skill sets such as communication and relationship management
  • access an employment growth area that offers a diversity of roles and working conditions – including flexible hours and geographic locations

Employment Opportunities

  • Family Support Worker
  • Early Intervention Worker
  • Youth and Family Advocate
  • Child Protection Officer
  • Welfare Support Officer
  • Supported Living Manager
  • Team Leader

Child, youth and family intervention work is focused on providing activities and support related to improving the personal living and emotional circumstances of children or young people at risk and their families. Workers build strong professional relationships with those they support to reduce the risk of their living environments by using advanced case management and interpersonal skills. Work across the sector is varied and can involve working in people’s homes, residential facilities and community-based settings.

Key tasks include:

  • Managing teams of support workers
  • Development, implementation and monitoring of protection plans for children and young people
  • Develop, facilitate and review all aspects of case management
  • Work with children and young people with complex trauma and attachment issues and needs
  • Undertake and implement planning with at-risk children and young people and their families
  • Build professional practice and sectoral expertise
  • Manage safe workplace practices
  • Develop workplace communication strategies

This work is often undertaken through employment in government services and broader community service agencies. Workers will:

  • Work under limited supervision or within a team and are responsible for planning and prioritising their own work program to achieve targets
  • Manage statutory and organisational information requirements
  • As required, exercise legal authorities and delegated decision-making on relevant statutory matters
  • Undertake supervision and on the job training for other workers
  • Be responsible for implementing policies and procedures of the organisation and contributing to continuous improvement processes
  • Undertake appropriate reporting to meet the organisation’s legal and ethical requirements


18 units of study – 11 core and seven elective units of competency. No pre-requisites.

Core Units
Unit Code
Unit Name
Assess co-existing needs
Respond to client needs
Facilitate and review case management
Analyse information for service planning and delivery
Work with diverse people
Recognise and respond appropriately to domestic and family violence
Promote Aboriginal and/or Torres Strait Islander cultural safety
Work effectively in child protection to support children, young people and families
Build professional practice and sectoral expertise
Work with children and young people with complex trauma and attachment issues and needs
Maintain work health and safety
Elective Units
Unit Code
Unit Name
Reflect on and improve own professional practice
Work with people with mental health issues
Support people to improve relationships
Respond to critical situations
Engage respectfully with young people
Facilitate workplace debriefing and support processes
Undertake and implement planning with at-risk children and young people and their families

The Australian Qualifications Framework determines that the duration of this qualification is 1 – 2 years, however with both face-to-face training, and flexible online learning, learners are typically completing within the first 6 – 12 months. How quickly an individual is able to complete the course will depend on how fast they work through the content, their commitment to learning and their level of competence.

Several of the units in this course require you to complete practical tasks and assessments within the workplace. Students must complete at least 100 hours of work-placement. As many students studying the Diploma will already be in full-time employment in community services, it may be that their current experience can be used to meet these requirements. You will need to review your work history with the trainer prior to commencing the course to see if your experience can be used. Where you are not currently employed in a relevant community services organisation you will need to find your own work experience with an organisation approved by Skills Generation. It is important you commence this process at the beginning of the course. Skills Generation staff and your trainer will be available to assist you in identifying relevant organisations. You will be responsible for the cost of any travel and accommodation if required for your work placement.

Please refer to the relevant Government website/s for the most up to date information regarding any restrictions and vaccination requirements that may be in place, please also be aware that work placement employers may have certain requirements in relation to vaccinations or other restrictions in addition to any mandated by government. If you have any questions regarding requirements for work placement, please contact Student Services [email protected]


  • Digital content with assessments accessed online
  • Access to Skills Generation Learning Management System (LMS) 24 hours a day 7 days a week, including Library resources
  • Video conferencing for one-on-one training sessions, group discussions and virtual classrooms
  • Inclusive Learning Strategies are also available for learners with disabilities enabling them to participate on the same basis as other learners
  • Professional discussions/mentoring with your trainer
  • Individual tasks, assignments and case studies
  • Workplace-based reflective tasks
  • Demonstration of practical skills through workplace experience
  • Third-party reporting from your workplace supervisor
  • Demonstration of practical skills through digital recording as applicable

On successful completion of this course you will receive the nationally recognised qualification:

CHC50321 Diploma of Child, Youth and Family Intervention

The qualification is awarded by Skills Generation RTO 41008, with training and assessment delivered by Skills Generation or an approved Third Party training provider on behalf of Skills Generation.

Diploma of Child, Youth and Family Intervention


Learners undertaking this qualification must demonstrate academic suitability by providing evidence of:

  • Australian Year 12 Certificate of Education; or
  • International Baccalaureate Diploma Programme (IB) diploma; or
  • Successful completion of an Australian Qualifications Framework Certificate IV or higher qualification (where the language of instruction is English), or at a level in a framework that preceded the AQF that is equivalent to level 4 or above in the AQF; or
  • Display competence at Exit Level 3 in the Australian Core Skills Framework in both reading and numeracy. Skills Generation assesses a prospective students academic competence using the Australian Government approved assessment tool ‘Basic Key Skills Builder’ (BKSB)

Skills Generation Student Services can assist you as needed. Please talk to our friendly staff.

  • Access to a computer with word processing, email, Zoom/other, PDF reader capabilities and an internet connection
  • A current Blue Card – For those not working in industry our Student Services team can assist with your Blue Card application
  • If working with people with a disability, you will need a Disability Worker Screening Card. Your employer or work placement host will assist with a Screening Card application if required
  • Ability to allocate appropriate study hours per week
  • Most employers/work placement hosts will expect you to hold a current First Aid Certificate, have a Police Check and have an up-to-date Influenza vaccination.

The Commonwealth Government requires all learners undertaking nationally recognised, accredited training courses to have a Unique Student Identifier (USI).  Learners are unable to enrol without their USI.

If you are currently working, or have previously worked in a relevant industry, you may be eligible for Recognition of Prior Learning (RPL). RPL applies where you have workplace experience/competency that can be formally assessed against the units of competency in this course. If you wish to undertake an RPL process, please discuss with our Student Services enrolments team [email protected].

Funding and Fees

This course currently attracts government funding for eligible students. Students who access funded training pay a co-contribution fee that represents a small fraction of the total course fee!

Eligibility criteria for funding can be found on our Funding and Fees page or contact us to discuss your circumstances and determine your eligibility.

Students who are not eligible for subsidised training pay the full course fee.

Payment Plans are available through the PaySmart payment platform making it easy for students to make weekly, fortnightly or monthly payment instalments.

Why Skills Generation

Training delivered by expert industry professionals giving students a high-quality experience including valuable industry insights and exposure to industry networks on their journey to obtaining their qualification
A facilitative and collaborative environment that supports the underpinnings of effective community services practice
Engaging, user friendly online learning resources available to you 24/7 via our easy to navigate online Learning Management System

On completion of this course you may want to further enhance your skills and knowledge and your job promotion prospects by going on to study:

CHC62015 Advanced Diploma of Community Sector Management

Skills Generation proudly partners with select Australian Universities to provide pathway options for university study. University pathways include guaranteed entry and credit for Skills Generation graduates of Certificate IV and Diploma qualifications.

Course Summary


CHC50321 Diploma of Child, Youth and Family Intervention
Number of Units: 18

Study Mode:

Online Only
Typically Completed In: 6-12 months
Hours per Week: 10-15 hours (approx.) + 100 hours work placement over duration of course
Funding: Available To Eligible Students

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