Diploma of Community Services

Community Services Professionals can gain specialised skills and an advanced understanding of community services practices leading to management and coordination roles for delivering person-centred services to individuals, groups and communities.

CHC52021 Diploma of Community Services is particularly suited to people who are currently working in the community services sector in a supervisory role and are looking to advance their career within the industry. It will give you the knowledge and skills you need to lead teams, supervise other community services workers and undertake project work.

This qualification reflects the role of community services workers involved in the delivery, management and coordination of person-centred services to individuals, groups, and communities. At this level, workers have specialised skills in community services and work autonomously within their scope of practice under broad directions from senior management. Workers support people to make change in their lives to improve personal and social wellbeing and may also have responsibility for the supervision of other workers and volunteers. They may also undertake case management and program coordination.

Anne Fisher was my trainer/mentor. Eric was also my trainer for a small amount of time and both people are truly amazing at what they do for their students. They go above and beyond. The support Anne has given me is second to none. After studying twice with Skills Gen I can honestly say all of their trainers are fantastic. Thank you so much. Anne who has mentored me through much of my course, has pushed me out of my comfort zone and has encouraged me to challenge myself. She gave me the self-confidence to successfully complete my Diploma. She has helped change my life and helped me to grow in ways I don't think she will ever know. By helping me, I can now continue to help many others. Hopefully I will do both of us proud. I truly cannot thank you enough. You never know, I may be back to upskill!
Kelly Parnell
Skills Generation Graduate

Benefits Of Studying This Course

You will:

  • gain a nationally accredited qualification that is industry recognised
  • develop supervision skills to work as a manager/team leader
  • be work ready for an employment growth sector – according to the Australian Government’s Job Outlook Service, the Community Services sector has “Very Strong” future growth prospects with up to 30,000 jobs to be added in the sector over the next 5 years
  • gain a learning pathway to higher level qualifications in Community Services and related fields
  • develop strong communication, management, problem solving and relationship building skills to enhance the best that is in every young person
  • access an employment growth area that offers a diversity of roles and working conditions – including flexible hours and geographic locations

Employment Opportunities

  • Case Manager
  • Coordinator Family Services
  • Child Protection Practitioner
  • Program Manager
  • Support Facilitator
  • Community Development/Engagement Officer
  • Project Manager (Community Services)
  • Senior Youth Worker
  • Aboriginal Housing Worker
  • Assistant Community Services Worker
  • Community Work Coordinator
  • Support Facilitator (Disability) / (Community Services)
  • Community Housing Worker
  • Coordinator of Volunteer Work
  • Team Leader
  • Family Support Worker
  • Family Services Coordinator

Community Services work is focused on advocating for the rights of individuals and communities and working to ensure the social and economic inclusion of all people. Community Services workers provide support, advocacy, interventions and referral for those in need of assistance. They link people with appropriate services, groups, communities and each other and are often distinguished by the client area within which they work. These may include mental health, alcohol and other drugs, disability and aged care services, child and family services, homelessness, youth work and others.

Key tasks include:

  • Design and deliver person centred services Provide support, advocacy or interventions Supervise and lead other workers
  • Manage legal and ethical compliance
  • Coordinate complex case requirements

This work is often undertaken through employment in community service agencies and government services. Workers will:

  • Provide advocacy and representation services
  • Provide case management supervision
  • Manage and promote diversity
  • Manage workplace health and safety
  • Implement policies and procedures of the employing organisation and contribute to continuous improvement processes
  • Work autonomously under broad direction from senior management


20 units of study – 12 core and eight elective units of competency. No pre-requisites.

Skills Generation students may choose to enrol in CHC52021 Diploma of Community Services or the specialisation CHC52021 Diploma of Community Services (Case Management)

Core Units
Unit Code
Unit Name
Assess co-existing needs
Develop and implement service programs
Recognise and respond to crisis situations
Facilitate and review case management
Analyse impacts of sociological factors on people in community work and services
Recognise and respond appropriately to domestic and family violence
Work with diverse people
Promote Aboriginal and/or Torres Strait Islander cultural safety
Manage legal and ethical compliance
Facilitate workplace debriefing and support processes
Reflect on and improve own professional practice
Maintain work health and safety
Elective Units – No Specialisation
Unit Code
Unit Name
Facilitate responsible behaviour
Plan and conduct group activities
Facilitate goal-directed planning
Work with people with mental health issues
Work effectively in trauma informed care
Develop and maintain networks and collaborative partnerships
Respond to client needs
Identify and report children and young people at risk
Elective Units – Case Management Specialisation
Unit Code
Unit Name
Coordinate complex case requirements
Provide case management supervision
Facilitate goal-directed planning
Implement case management practice
Work effectively in trauma informed care
Develop and maintain networks and collaborative partnerships
Respond to client needs
Identify and report children and young people at risk

Talk to one of our Skills Generation Student Services team members if you want help deciding which is the best course for you.

The Australian Qualifications Framework determines that the duration of this qualification is 1 – 2 years, however with both face-to-face training, and flexible online learning, learners are typically completing within the first 6 – 12 months. How quickly an individual is able to complete the course will depend on how fast they work through the content, their commitment to learning and their level of competence.

A minimum of 200 hours mandatory work experience is required for this qualification. Work experience must be undertaken within a community services workspace.

Learners who are in full-time employment in community services may be able to meet the work experience requirements through their current role. Talk to our trainer to review your work history prior to commencing the course to see if your experience can be used to demonstrate the required competencies and satisfy work placement hours.

Learners who are not currently employed in a relevant community services organisation will need to find their own work experience placement with an organisation approved by Skills Generation. It is important to commence this process at the beginning of the course. Skills Generation staff and your trainer will be available to assist you to identify relevant organisations. You will be responsible for the cost of any travel and accommodation associated with work placement.

Please refer to the relevant Government website/s for the most up to date information regarding any restrictions and vaccination requirements that may be in place, please also be aware that work placement employers may have certain requirements in relation to vaccinations or other restrictions in addition to those mandated by government. If you have any questions regarding requirements for work placement, please contact Student Services [email protected]

  • Paper-based and digital content with assessments accessed online
  • Access to Skills Generation Learning Management System (LMS) 24 hours a day 7 days a week, including Library resources
  • Zoom/other for one-on-one training sessions, group discussions and virtual classrooms
  • Inclusive Learning Strategies are also available for learners with disabilities enabling them to participate on the same basis as other learners
  • Professional discussions/mentoring with your trainer
  • Individual tasks, assignments and case studies
  • Workplace-based reflective tasks
  • Demonstration of practical skills through workplace experience
  • Third-party reporting from your workplace supervisor
  • Demonstration of practical skills through digital recording as applicable

On successful completion of your course you will receive the nationally recognised qualification:

CHC52021 Diploma of Community Services, or

CHC52021 Diploma of Community Services (Case Management)

The qualification is awarded by Skills Generation RTO 41008, with training and assessment delivered by Skills Generation or an approved Third Party training provider on behalf of Skills Generation.

Diploma of Community Services


Learners undertaking this qualification must demonstrate academic suitability by providing evidence of:

  • Australian Year 12 Certificate of Education; or
  • International Baccalaureate Diploma Programme (IB) diploma; or
  • Successful completion of an Australian Qualifications Framework Certificate IV or higher qualification (where the language of instruction is English), or at a level in a framework that preceded the AQF that is equivalent to level 4 or above in the AQF; or
  • Display competence at Exit Level 3 in the Australian Core Skills Framework in both reading and numeracy. Skills Generation assesses a prospective students academic competence using the Australian Government approved assessment tool ‘Basic Key Skills Builder’ (BKSB)

Learners choosing the Case Management specialisation should be working or have worked in Community and/or Health Services.

Skills Generation Student Services can assist you as needed. Please talk to our friendly staff.

  • Access to a computer with word processing, email, Zoom/other, PDF reader capabilities and an internet connection
  • Ability to allocate appropriate study hours per week
  • Most employers/work placement hosts will expect you to hold a current First Aid Certificate, an up-to-date flu vaccination, and have a police check. If working with people with a disability, you will need a Disability Worker Screening Card.
  • Your employer or vocational placement host will assist you with a Disability Worker Screening Card application if required. Please attend to these requirements as soon as possible as you will not be able to commence your mandatory work placement without them.

The Commonwealth Government requires all learners undertaking nationally recognised, accredited training courses to have a Unique Student Identifier (USI).  Learners are unable to enrol without their USI.

If you are currently working, or have previously worked in a relevant industry, you may be eligible for Recognition of Prior Learning (RPL). RPL applies where you have workplace experience/competency that can be formally assessed against the units of competency in this course. If you wish to undertake an RPL process, please discuss with our Student Services enrolments team [email protected].

Funding and Fees

This course currently attracts government funding for eligible students. Students who access funded training pay a co-contribution fee that represents a small fraction of the total course fee!

Eligibility criteria for funding can be found on our Funding and Fees page or contact us to discuss your circumstances and determine your eligibility.

Students who are not eligible for subsidised training pay the full course fee.

Payment Plans are available through the PaySmart payment platform making it easy for students to make weekly, fortnightly or monthly payment instalments.

VET Student Loans are also available for eligible students.

Why Skills Generation

Expert trainers who are experienced Community Services practitioners committed to your success
A facilitative and collaborative environment that supports the underpinnings of effective community services practice
Easy to navigate online Learning Management System featuring engaging, user friendly online learning resources, available to you 24/7

On completion of this course you may want to further enhance your skills and knowledge and your job promotion prospects by going on to study:

CHC62015 Advanced Diploma of Community Sector Management

Skills Generation proudly partners with select Australian Universities to provide pathway options for university study. University pathways include guaranteed entry and credit for Skills Generation graduates of Certificate IV and Diploma qualifications.

Course Summary


CHC52021 Diploma of Community Services
Specialisations: CHC52021 Diploma of Community Services (Case Management)
Number of Units: 20

Study Mode:

Online Only
Typically Completed In: 6-12 months
Hours per Week: 10-15 hours (approx.) + 200 hours work placement over course duration
Funding: Available To Eligible Students

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