Certificate IV in Community Services

Community Services workers looking to gain the advanced skills necessary to move into more senior roles can complete this fully accredited industry-aligned course highly valued by employers in the sector.

CHC42021 Certificate IV in Community Services is designed for those who are passionate about working to support others in the communities in which they live. Building on your industry experience, this course will take you from the foundations of community services, through to more advanced practices and leadership skills. You will learn how to design and deliver person-centred services across a range of services including mental health, disability and child and youth services and provide support, advocacy or interventions to individual persons, groups and communities.

This course is particularly suited to those currently working in the Community Services sector who want to gain the advanced skills to further their professional and career development. At this level, workers may be autonomous with limited responsibility within established parameters and may supervise others. Work may take place in a range of community service, case work or case management contexts.

Benefits Of Studying This Course

  • Gain a nationally accredited qualification that is industry recognised
  • Continue career development in a growth sector. According to the Australian Government’s Job Outlook Service, the Community Services sector has “Very Strong” future growth prospects with up to 30,000 jobs to be added in the sector over the next 5 years
  • Access to an employment area that offers a diversity of roles and working conditions – including flexible hours
  • Develop strong advocacy and case management skills to enhance the lives of those you are supporting
  • Embark on a learning pathway to Diploma level study in Community Services

Employment Opportunities

  • Community Support Worker
  • Community Education Worker
  • Community Development Worker
  • Intake, Information and Referral Officer
  • Case Worker
  • Child and Youth Support Worker
  • Family Support Worker
  • Tenant Advice and Advocacy Worker
  • Domestic Violence Worker
  • Outreach Officer
  • Early Intervention Homelessness Worker
  • Welfare Support Worker

Community Services work is focused on advocating for the rights of individuals and communities and working to ensure the social and economic inclusion of all people. Community Services workers provide support, advocacy, interventions and referral for those in need of assistance. They link people with appropriate services, groups, communities and each other and are often distinguished by the client area within which they work. These may include aged care, disability services, child and family services, homelessness and social housing, youth work and others.

Key tasks may include:

  • Coordinating and implementing case management requirements
  • Implementing community development strategies
  • Identifying and responding to children and young people at risk
  • Facilitating the empowerment of people with a disability
  • Working with people with mental health issues
  • Supporting and advocating for the rights and safety of children and young people

This work is often undertaken through employment in community service agencies or government services. Workers will:

  • Promote cultural safety for First Nations and other Culturally and Linguistically Diverse (CALD) people
  • Undertake supervision and on the job training for other workers
  • Participate in workplace health and safety
  • Implement policies and procedures of the employing organisation and contribute to continuous improvement processes
  • Work autonomously with limited responsibilities


15 units of study – Seven core and eight elective units of competency. No pre-requisites.

Core Units
Unit Code
Unit Name
Facilitate the interests and rights of clients
Use communication to build relationships
Recognise and respond appropriately to domestic and family violence
Work with diverse people
Work legally and ethically
Develop and maintain networks and collaborative partnerships
Follow safe work practices for direct client care
Elective Units
Unit Code
Unit Name
Facilitate responsible behaviour
Support the rights and safety of children and young people
Engage respectfully with young people
Support young people to create opportunities in their lives
Work with people with mental health issues
Reflect on and improve own professional practice
Facilitate community participation and social inclusion
Manage personal stressors in the work environment

The Australian Qualifications Framework determines that the duration of this qualification is 6 months – 2 years, however with both face-to-face training, and flexible online learning, learners are typically completing within the first 6 – 12 months. How quickly an individual is able to complete the course will depend on how fast they work through the content, their commitment to learning and their level of competence.

At least one unit in this qualification requires assessment in a workplace. Learners will need to gain a recommended 100 hours of workplace experience in order to complete practical components of this course.

Learners who are in full-time employment in community services may be able to meet the work experience requirements through their current role. Talk to our trainer to review your work history prior to commencing the course to see if your experience can be used to demonstrate the required competencies and satisfy work placement hours.

Learners who are not currently employed in a relevant community services organisation will need to find their own work experience placement with an organisation approved by Skills Generation. It is important to commence this process at the beginning of the course. Skills Generation staff and your trainer will be available to assist you to identify relevant organisations. You will be responsible for the cost of any travel and accommodation associated with work placement.

Please refer to the relevant Government website/s for the most up to date information regarding any restrictions and vaccination requirements that may be in place, please also be aware that work placement employers may have certain requirements in relation to vaccinations or other restrictions in addition to those mandated by government. If you have any questions regarding requirements for work placement, please contact Student Services [email protected]

  • Paper-based and digital content with assessments accessed online
  • Access to Skills Generation Learning Management System (LMS) 24 hours a day 7 days a week, including Library resources
  • Zoom/other for one-on-one training sessions, group discussions and virtual classrooms
  • Inclusive Learning Strategies are also available for learners with disabilities enabling them to participate on the same basis as other learners
  • Professional discussions/mentoring with your trainer
  • Individual tasks, assignments and case studies
  • Workplace-based reflective tasks
  • Demonstration of practical skills through workplace experience
  • Third party reporting from your workplace supervisor
  • Demonstration of practical skills through digital recording as applicable

On successful completion of this course you will receive the nationally recognised qualification:

CHC42021 Certificate IV in Community Services

The qualification is awarded by Skills Generation RTO 41008, with training and assessment delivered by Skills Generation or an approved Third Party training provider on behalf of Skills Generation.

Certificate IV in Community Services


  • Access to a computer with word processing, email, Zoom/other, PDF reader capabilities and an internet connection
  • Language, literacy and numeracy (LLN) levels that indicate you have a high probability of being able to successfully complete the course. We can help you assess your current LLN levels to ensure we are able to effectively support you
  • Ability to allocate appropriate study hours per week
  • Most employers/work placement hosts will expect you to hold a current First Aid Certificate, have an up-to-date influenza vaccination, and have a police check
  • If working with people with a disability you will need a Disability Worker Screening Card. Your employer or work placement provider will assist with your application

The Commonwealth Government requires all learners undertaking nationally recognised, accredited training courses to have a Unique Student Identifier (USI).  Learners are unable to enrol without their USI.

Current workers in a relevant industry may be eligible for Recognition of Prior Learning (RPL). RPL applies where you have workplace experience/competency that can be formally assessed against the units of competency in this course. If you wish to undertake an RPL process, please discuss with our Student Services enrolments team [email protected].

Funding and Fees

This course currently attracts government funding for eligible students. Students who access funded training pay a co-contribution fee that represents a small fraction of the total course fee!

Eligibility criteria for funding can be found on our Funding and Fees page or contact us to discuss your circumstances and determine your eligibility.

Students who are not eligible for subsidised training pay the full course fee.

Payment Plans are available through the PaySmart payment platform making it easy for students to make weekly, fortnightly or monthly payment instalments.

Why Skills Generation

Experienced trainers with extensive Community Services sector expertise passionate about supporting their student’s and making a positive difference in their local communities
A facilitative and collaborative environment that supports the underpinnings of effective community services practice
Engaging, user friendly online learning resources available to you 24/7 via our easy to navigate online Learning Management System

On completion of this course you may want to further enhance your skills and knowledge and your job promotion prospects by going on to study:

CHC52021 Diploma of Community Services

CHC52121 Diploma of Community Development

Skills Generation proudly partners with select Australian Universities to provide pathway options for university study. University pathways include guaranteed entry and credit for Skills Generation graduates of Certificate IV and Diploma qualifications.

Course Summary


CHC42021 Certificate IV in Community Services
Number of Units: 15

Study Mode:

Online Only
Typically Completed In: 6-12 months
Hours per Week: 10-15 hours (approx.) + recommended 100 hours work placement over duration of course
Funding: Available To Eligible Students

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